Privacy Policy

Effective Date: July 17, 2026

Last Updated: July 17, 2026

This Privacy Policy describes how TOOCLEAN CLEANING SERVICE (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website https://www.tooclean.ca/ (the “Website”) or use our services. We are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our Website or submitting information through our forms, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us through the forms on our Website. We do not require account registration, and our Website does not offer public comments or reviews.

1.1 Booking and Quote Requests

When you request a booking, quote, or estimate, we may collect:

• Your full name
• Your phone number
• Your email address
• Your service address or postal code
• Details of the service you are requesting, including: service type, preferred date and time, service frequency, property type and size (bedrooms, bathrooms, square footage), requested extras, estimated price and duration, and any notes you choose to provide
• A map link associated with your service address, where applicable
• Your communication consent preference

1.2 Job Applications

When you apply to join our team, we may collect:

• Your full name
• Your email address and phone number
• Your city
• The role you are applying for, your years of experience, and your availability
• Any message or additional information you choose to provide

1.3 Partnership Inquiries

When you submit a business or partnership inquiry, we may collect:

• Your full name
• Your email address and phone number
• Your city and company name
• The type of partnership, site type, and approximate size of the property or project
• Any message or additional information you choose to provide

1.4 Callback Requests

When you request a callback, we collect your phone number.

1.5 Information Collected Automatically

Like most websites, we may automatically collect certain technical information when you visit, such as your IP address, browser type, device information, pages visited, and referring website. This information is used for website security, spam prevention, and to understand how visitors use our Website.

Our forms also include automated anti-spam measures (such as hidden fields and submission-timing checks) that help us distinguish genuine submissions from automated bots. These measures do not collect additional personal information about you.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide our services — scheduling, confirming, and performing cleaning services at your requested address
• To respond to your inquiries — preparing quotes and estimates, returning your calls, and answering your questions
• To process job applications — evaluating candidates and contacting applicants about employment opportunities
• To evaluate partnership opportunities — reviewing and responding to business inquiries
• To communicate with you — sending service confirmations, reminders, updates, and responding to your requests by phone, text message, or email
• To improve our Website and services — analyzing usage patterns and service demand
• To protect our business — preventing spam, fraud, and abuse of our Website
• To comply with legal obligations — meeting our obligations under applicable laws and regulations

We will not use your personal information for purposes materially different from those described above without obtaining your consent.

Marketing Communications

Where you have provided consent, we may send you promotional messages about our services. You may withdraw your consent and opt out of marketing communications at any time by following the unsubscribe instructions in our messages or by contacting us directly. We comply with Canada’s Anti-Spam Legislation (CASL) in all our commercial electronic communications.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your personal information only in the following limited circumstances:

• Service providers. We may share information with trusted third-party providers who assist us in operating our Website and business, such as website hosting providers, form-processing services, email delivery services, scheduling and booking software, and payment processors. These providers are only permitted to use your information as necessary to perform services on our behalf.
• Our team members. Information necessary to perform your requested service (such as your name, address, and service details) may be shared with the cleaning professionals assigned to your booking.
• Legal requirements. We may disclose information if required to do so by law, court order, or other legal process, or where necessary to protect our rights, property, or safety, or that of others.
• Business transfers. If our business is sold, merged, or reorganized, personal information may be transferred as part of that transaction, subject to this Privacy Policy.

Some of our service providers may store or process information on servers located outside of Canada (for example, in the United States). Where information is processed outside of Canada, it may be subject to the laws of those jurisdictions.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Booking and customer information — for the duration of our service relationship and for a reasonable period afterward for record-keeping, accounting, and legal purposes
• Quote and inquiry information — for a reasonable period to follow up on your request
• Job application information — for the duration of the hiring process and for a reasonable period afterward in case of future opportunities, unless you request earlier deletion

When personal information is no longer needed, we securely delete or anonymize it.

5. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include secure website connections (SSL/TLS encryption), access controls limiting who can view your information, and anti-spam protections on our forms.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Cookies and Analytics

Our Website may use cookies and similar technologies to ensure the Website functions properly, remember your form progress, and understand how visitors use our Website (for example, through analytics tools).

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the Website, but you will still be able to browse it.

Embedded Content

Pages on this Website may include embedded content from third-party services (for example, Google Maps or embedded videos). Embedded content behaves as if you had visited that third-party website directly: these services may collect data about you, use their own cookies, and monitor your interaction with the embedded content. We encourage you to review the privacy policies of these third-party services.

7. Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Withdraw consent to our collection, use, or disclosure of your information, subject to legal or contractual restrictions
• Request deletion of your personal information, where we are not required to retain it
• Ask questions or file a complaint about our privacy practices

To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We will respond to your request within a reasonable time and in accordance with applicable law. If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada.

8. Children’s Privacy

Our Website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it.

9. Third-Party Links

Our Website may contain links to third-party websites (for example, map services). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be communicated through a notice on our Website. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

TOOCLEAN CLEANING SERVICE

Email: [email protected]

Phone: +1 (437) 353-7260